NO RETURNS FOR SALE ITEMS – ALL SALE ITEMS ARE FINAL.
We understand that sometimes what you have ordered may be slightly different to what you viewed on the web. We will gladly exchange or refund, in accordance with our terms and conditions. Conditions of returns/exchange: Please return your item with all tags still in tact, no visible signs of wear, including perfume, cigarette odours or make up. Shoes must be returned with all original packaging including undamaged boxes. We are unable to accept returns without boxes or with scratches or dirty soles. To prevent damage in the returns process, please be sure to package the items well. We advise that when trying on your new shoes for the first time, you wear them on carpet or a clean surface just in case. We reserve the right to refuse a refund/exchange if this occurs. We do not refund postage OR freight. If you would like to exchange your item for a different size, please contact the Customer Service Team and specify the correct size. NB: Earrings and hair accessories can’t be returned once they’ve been tried on. It’s an Australian health and sanitation regulation – we can’t resell earrings and hair accessories if they’ve been worn. So unless the items were faulty unfortunately we can’t refund or exchange them!

Inkolives needs to be notified within 10 days of order received, by email to info@linkolives.com.au where an authorized number will be given. Please return the item/s with the authorized number to: Inkolives, Rear 9 Holtermann Street | Crows Nest | NSW 2065 | Australia. Inkolives should be notified when you post the return item, no later then 7 days after receing the authorization number. No returns will be accepted unless a return authorization number is given. Return or Exchange MUST NOT be sent back by Regular Post, as this does not provide insurance or tracking and your precious purchase may get lost. We strongly advise that Returns and Exchange be sent either by Registered Mail, or Express Satchel from Australian Post. Express Satchel,(remove small sticker which contains tracking id). Remember that Express Sachet does not have insurance attached – insurance has to be separate. Inkolives will not take responsibilities for lost of ORDER via Post Office. Inkolives will send any exchanges FREE OF DELIVERY CHARGE – only once. • Returns from Overseas Please email our friendly Customer Service team on info@inkolives.com.au, and let them know you’d like to return or exchange. You will then receive a form to fill out with an authorization number, which you will need to include in the return. Returned item/s need to be in their original state – please refer to Conditions of returns/exchange above.

Australia orders: We allow up to 10 working days from receipt of order. (We normally ship out within 24hrs) International orders: We allow up to 21 working days from receipt of order. (We normally ship out within 24hrs)

REFUND – We will refund your purchase within 7 days of receiving the return. EXCHANGE – if in stock, we will ship out within 24hrs. If out of stock we will contact you.

All return shipping charges, Australian and International, are at the expense of the purchaser unless it is the fault of Inkolives.

Yes! We will exchange or refund.

Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us with the return procedures stated above. In case we don’t have a replacement item, our Customer Service team will contact you.

Our shipping and returns policies can be viewed here.

In instances where you have changed your mind or would like to exchange for a different item, size or color, in order to issue a refund or store credit, original packaging is required. Unfortunately, in these circumstances, we can’t issue a refund or exchange.

All products are in Australian sizing. Check the Size Chart on each product and If in doubt please just send us an email and we will help you chose the right size for you. Please email info@inkolives.com.au

We look forward to hearing feedback about our products, just send us an email

You can reach us by writing a Whatsapp Message / Facebook or simply an email at info@inkolives.com.au

Visa, Visa Electron, Maestro, MasterCard, American Express and PayPal. More here.

We strive to ensure that every credit card transaction occurs within a secure environment. Inkolives payment system has a 128-bit SSL security encryption certification awarded by GeoTrust Premium. You can see the transaction is secure if you see a keylock on the navigation bar. We do not retain your credit card information after your order is complete. You can rest assured that with each purchase your credit card or bank account information will be secured.

We value your privacy and we ensure you that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our privacy policy.

NO. Your information will not be sold or passed on to third parties. Your privacy is importance to us.

Made to Order Orders:
Delivered as soon as the production is ready, after 24/48h days.

Stock Orders:
Orders will be processed within 24 / 48h working hours from payment confirmation, unless otherwise communicated;
Orders are processed from Monday to Friday, with the following hours: 9.00 / 16.00;
Orders placed during the weekend will be processed starting from the following Monday morning;
Orders placed during public holidays will be processed starting from the following working day.

Australia, you can expect to receive your order between within 3 business day.
If you are overseas, this will depend from your location but usually 10 to 15 business days.

For all orders we cannot guarantee a delivery date.

Yes, if the item is registered.

Australia Post will deliver the parcel to your address. If you’re not home when it arrives, the postman will leave a note at your place and take your parcel back to a nearby AusPost Office. They’ll keep if there for five days, then they’ll send you another note to remind you to come pick it up. After that, AusPost will send it back to our warehouse, and we’ll contact you to see if you still want it! Double delivery fees will apply.

Yes we do.

Please contact us and if the order has not left our warehouse this can be done, if the order has been shipped, unfortunately we can not change it.

Please allow up to five business days for your order to arrive. International orders up to 14 working days. If you have any concerns, please do not hesitate to contact us.

YES we do, we sell and ship worldwide (with some countries exceptions).
Please be aware that customs duty might be applicable depending on your country’s regulations.