The offer and sale of products on www.inkolives.com.au are governed by the following General Conditions of Sale. The items purchased on www.inkolives.com.au are products sold and marked by trademarks owned by Inkolives brand of Important Australia Pty Ltd – ABN 8915401634

1. Conclusion of the sales contract

1. These general conditions of sale are an integral and essential part of the purchase contract concluded between you (our customer) and INKOLIVES. Your electronic submission of the order implies full knowledge of these General Conditions of Sale and their full acceptance.
2. If you do not agree with one or more terms contained in these General Conditions of Sale, please refrain from making purchases on INKOLIVES www.inkolives.com.au.
3. At the time of sending the order, you will be warned that such forwarding implies the obligation to pay the indicated price.
4. The purchase contract with INKOLIVES is concluded when INKOLIVES receives your order electronically, after verifying the correctness of the data contained therein.
5. Once the purchase contract is concluded, INKOLIVES will process your purchase order by sending an email containing the order summary. However, this email does not constitute automatic acceptance of the order itself. INKOLIVES reserves the right to refuse orders from customers with whom there is an ongoing dispute relating to the payment of a previous order, who do not give sufficient guarantees of solvency, or which are incomplete or incorrect, or in the event of unavailability of products. In these cases, INKOLIVES will inform you by e-mail that the contract is not concluded and that INKOLIVES has not carried out your purchase order.

2. Sales prices

1. All sales prices of the products displayed and indicated in the INKOLIVES www.inkolives.com.au include VAT and any other tax that may be applicable in relation to the sale; however, they do not include customs duties, import taxes, customs brokerage fees and commissions, if applicable based on the destination of the order. In fact, for some destinations, upon arrival at the border of your country, the content of the order may be subject to customs duties (which may include taxes, duties, handling costs, remuneration of customs brokers, etc.), the payment of which is at your expense, as the recipient of the order. INKOLIVES does not have the ability to calculate these customs duties in advance, therefore we recommend that you contact the competent local authorities or the local customs office for detailed information before placing your order.
2. The cost of shipping and transport, or other additional costs, if any, will be clearly indicated and displayed before completing the order.
3. Product prices may be subject to updates. As a customer, you are required to ascertain the final sale price before completing the relevant order. An obvious error reported in the price present on INKOLIVES www.inkolives.com.au compared to the commonly known price of the chosen product, entails the right for INKOLIVES not to confirm the shipment and to proceed with an immediate refund of the value of the purchase paid by you, without you being able to oppose exceptions in this regard.

3. Delivery methods

1. The delivery of products is carried out exclusively within the territory of the country to which the local INKOLIVES www.inkolives.com.au to which you are connected refers, and which you used for the purchase.
2. To know the specific shipping methods of the products, you can access the “Shipping” section. The information contained in this section form an integral and substantial part of these General Conditions of Sale and, therefore, are deemed to be fully known and accepted by you at the time of order transmission. However, it is understood that the shipping and delivery terms indicated are purely indicative and that the products will be delivered at the latest within thirty days from the conclusion of the sales contract.

4. Methods of payment

1. For the payment of the products and related shipping and delivery costs, or other additional costs if applicable, you can follow one of the methods indicated in the “Payments” section and then review them in the order. The information contained in this section form an integral and substantial part of these General Conditions of Sale and, therefore, are deemed to be fully known and accepted by you at the time of order transmission. However, the payment services available do not have differentiated or additional costs.
2. In the case of payment by credit card, the payment procedure will take place via a secure connection connected directly to the bank that owns and manages the online payment service, which INKOLIVES cannot access. In particular, the financial information (for example, the credit / debit card number or the date of its expiry) will be forwarded, via encrypted protocol, to Banca Sella or to other banks, which provide the related remote electronic payment services, without third parties having access to it in any way. Furthermore, this information will never be used and / or stored in any format (including electronic) by INKOLIVES. The validity of the card could be verified through a pre-authorization for payment. This authorization is not a charge. In any case, your credit card will be charged at the time of shipment of the purchased product, except, of course, your customer right to have the amount re-credited in any case of default by the Seller, or failure to execute the contract for any reason.
3. As a customer, you are solely responsible for the data entered, therefore you guarantee to use only credit cards for which you have legitimate availability.
4. If you choose the PayPal method, where applicable, you will be redirected to the website www.paypal.com where you will pay for the products according to the procedure provided and governed by PayPal, and the terms and conditions of the contract agreed between you and PayPal itself. The data entered on the PayPal site will be processed directly by the latter and will not be transmitted or shared with INKOLIVES. INKOLIVES is therefore not able to know and does not store in any way the data of the credit card connected to your PayPal account, or the data of any other payment instrument connected with this account. The total amount due will be charged to you by PayPal at the same time as the conclusion of the online contract. In case of termination of the purchase contract and in any other case of reimbursement, for any reason, the amount of the reimbursement in your favor will be credited to your PayPal account. The credit times on the payment instrument connected to this account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of this account, INKOLIVES cannot be held responsible for any delays or omissions in crediting the refund amount, to dispute which you will have to contact PayPal directly.
5. If you choose the GPay/Apple Pay method, where applicable, the transaction will be managed by those providers according to the procedure provided and governed by them.
6. You can also pay with a direct bank transfer method. If you choose it INKOLIVES will have to wait that the funds are correctly transfer on the bank account before to process your order.

5. Responsibility

1. INKOLIVES assumes no responsibility for inefficiencies attributable to force majeure such as, by way of example, accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, to execute the contract within the agreed time.
2. INKOLIVES will not be liable to any party or third party for damages, losses and costs incurred as a result of the non-execution of the contract for the reasons mentioned above, as you are only entitled to a refund of the price paid.
3. Likewise, INKOLIVES is not responsible for any fraudulent or illegal use that may be made by third parties, of credit cards, checks and other means of payment, upon payment of the purchased products. INKOLIVES in fact, at no time during the purchase procedure is able to know your credit card number as, by opening a secure connection, it is transmitted directly to the banking service manager.
4. The essential characteristics of the products are presented on INKOLIVES www.inkolives.com.au within each product sheet. However, the images and colors of the products offered for sale may not exactly correspond to the real ones due to the Internet browser and monitor used.

6. Your obligations as a customer

1. It is strictly forbidden for minors (anyone under the age of 18) to conclude an order on the INKOLIVES www.inkolives.com.au
2. The data entered during the purchase phase must only be your real and personal data and not those of third parties, or of fantasy. INKOLIVES reserves the right to legally pursue any violation and abuse, in the interest and for the protection of consumers.
3. As a customer, you release INKOLIVES from any liability deriving from the issuance of incorrect tax documents due to errors relating to the data provided by you, being yourself solely responsible for their correct insertion.

7. Right of withdrawal and refunds

1. As a customer, you can withdraw from the purchase contract concluded with INKOLIVES without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased in the manner indicated below.
2. Before the expiry of the withdrawal period as determined above, you can make the return request directly from the INKOLIVES www.inkolives.com.au by completing and forwarding the return request to INKOLIVES www.inkolives.com.au following these instructions – or by another explicit declaration of your decision to withdraw from the contract, to be communicated to INKOLIVES through an email addressed to info@inkolives.com.au, which includes the details of your purchase, the date it was ordered or received and your name and address.
3. As a Customer, you must return the goods or deliver them to the third party authorized by INKOLIVES to receive the goods, without undue delay and in any case within fourteen days from the date on which you notified INKOLIVES of your decision to withdraw from the contract. The deadline is met if you send back the goods before the fourteen day period has expired.
4. After returning the products, INKOLIVES will make the necessary checks regarding their compliance with the conditions and terms indicated in this section.
5. If the right of withdrawal is exercised following the methods and terms indicated in this paragraph, INKOLIVES will refund you any sums already collected for the purchase of the products.
6. Whatever payment method you use, the reimbursement is activated by INKOLIVES as quickly as possible and in any case within 30 (thirthy) days from the day on which you notified INKOLIVES of your decision to withdraw from the contract. INKOLIVES may withhold the refund until it has received the products, or until you have demonstrated that you have returned the products, whichever occurs first.
7. INKOLIVES will reimburse using the same means or payment method used by you for the purchase of the returned products, even if a virtual and / or disposable credit card has been used. For legal reasons INKOLIVES will in no way be able to make a refund on a credit card other than the one used for the purchase, except in the case in which the credit card itself has expired in the meantime: in this case you can send an e-mail to info@inkolives.com.au to agree on the most appropriate means of reimbursement. The exceptions are the cases in which you have adopted payment methods through third party services, such as PayPal, for which you will have to contact the payment service providers you used for the purchase directly.

8. Changes and Updates

1. INKOLIVES reserves the right to modify INKOLIVES www.inkolives.com.au, the policies and these General Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. By accessing our Digital Store and placing an order you will adhere to the policies and terms of the General Conditions of Sale from time to time in force at the time the order is placed, unless any changes have retroactive effect under the applicable law (in which case, they can also be applied to orders you have previously placed). If any provision of these Conditions is deemed invalid, null or for any reason unenforceable, this condition will in any case not affect the validity and effectiveness of the other provisions.